Web Hosting Support | DirectAdmin Management

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A+ Customer Service!

Get Started Page
When you signup for any of our services a welcome email is sent to you with specific instructions to set up your new service. Please read this welcome email first and then go to the Get Started Page.

KnowledgeBase
You can login to your account and get many answers to your questions from the KnowledgeBase.

Ticket System
You also have access to the ticket system. All tickets are answered within 15 minutes. To submit a ticket login to your client area and click Submit Ticket.

Email Support
The best way to deal with specific website problems is to send us and email or use the ticket system. In order to give you the best a assistance we need to know the specific problem you are having. We need to be able to see the same error you are seeing in order to render assistance. support@newwebsite.com

Telephone Support
Support via telephone is also an available option. The telephone is great for asking us questions about options available or in case of emergencies. Feel free to call us any time. We may also ask you to send us an email for the reasons stated above. Toll free within the US and parts of Canada 1-866-972-3144 and outside the US 1-804-966-1443

Text Messaging
You can also send us a text message to our mobile phones by sending email to text@newwebsite.com. Please use this in case of an urgent problem such as a server being down. This is for emergencies only.

	Why is Tier III important?